Privacy Policy

Last updated: 02/07/2026

This Privacy Policy explains how The Transparent Conveyancing Company Ltd collects, uses, stores and protects personal information provided by visitors and potential clients who contact us through this website.

By using this website or contacting us directly, you agree to the terms of this Privacy Policy.

This policy applies only to The Transparent Conveyancing Company Ltd and not to FDR Law. Once a client formally instructs FDR Law through a fee estimate or engagement process, their separate privacy policy will apply.

1. Who We Are
The Transparent Conveyancing Company Ltd
Registered in England & Wales (Company No. 17188642)
Registered Address: 20 School Hill, Warnham, Horsham, England, RH12 3QN

Trading as: The Transparent Conveyancing Company

Correspondence Address:
20 School Hill, Warnham, Horsham, England, RH12 3QN

Email: nicola@transparentconveyancing.co.uk
Telephone: 020 3540 4475

All regulated legal work is carried out through FDR Law.

This policy only covers data collected directly by The Transparent Conveyancing Company Ltd through this website or via email communication.

2. What Information We Collect
We may collect and process the following information when you use this website or contact us:

• Contact Information

• Name

• Email address

• Telephone number

• Postal address

• Information relating to your enquiry

• Property details

• Relevant background information

• Third party details (where required for the conveyancing process)

• Professional introducer details

• Company or organisation

• Website

• Role

• Location

• Client types supported

• Approximate number of matters per month

• Services clients may need

• Referral priorities

• Website Interaction

• Information you submit via contact forms

• Technical information such as IP address collected through standard server logs

We do not use this website to collect sensitive or special category personal data.

3. How We Use Personal Information
We use personal information to:

• Respond to enquiries submitted through the website

• Respond to professional introducer enquiries submitted through the website

• Provide information about our services

• Prepare fee estimates

• Communicate with potential clients prior to referral into FDR Law

• Maintain basic administrative records

• Ensure the website operates effectively

We do not use personal information for automated decision-making or profiling.

4. Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR:

Legitimate Interests

To respond to enquiries and provide requested information before legal work is formally instructed.

Consent

Where you have explicitly requested information or updates.

Legal Obligation

If we are required to retain or disclose information by law.

Once a client is referred and formally instructs FDR Law, that firm’s lawful bases for processing will apply going forward.

5. How We Receive Enquiry Data
Website enquiries are sent to:

nicola@transparentconveyancing.co.uk

This email address is used to receive and respond to enquiries submitted through the website. Website form notifications are sent using WP SMTP.

This arrangement does not change ownership of the data; it remains under The Transparent Conveyancing Company Ltd until a client formally instructs FDR Law.

6. How Long We Keep Information
We retain initial enquiry information for up to 12 months, after which it is securely deleted from our email system unless:

you decide to proceed with conveyancing work through FDR Law, or

there is a legal or regulatory requirement to retain information for longer.

Once a client formally instructs FDR Law, their separate data retention policy applies.

7. Who We Share Information With
We only share personal information where necessary to respond to your enquiry or where required by law.

This may include sharing information with:

• Professional or legal advisers

• FDR Law when a client formally instructs legal work

We do not sell or transfer your data to third parties for marketing purposes.

8. Security
We take appropriate technical and organisational measures to safeguard personal information, including:

• Secure email systems

• Access controls

• Regular monitoring of systems

However, no online communication is entirely risk-free and we encourage all users to take reasonable precautions when submitting personal information.

9. Your Rights
Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of personal data

• Request restriction of processing

• Object to certain types of processing

• Withdraw consent (where consent is the lawful basis)

To exercise any of these rights, contact us at nicola@transparentconveyancing.co.uk.

We will respond within one month.

10. How to Complain
If you have concerns about how we use your data, you can contact us at:

nicola@transparentconveyancing.co.uk

If you remain dissatisfied, you can contact the Information Commissioner’s Office:

Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113
www.ico.org.uk

11. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be published on this page with an updated “last revised” date.